CIS 210 Week 11 Final Exam – Strayer NEW

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Chapters 7 Through 12

Chapter 7 – Development Strategies

MULTIPLE CHOICE

     1.   Although the traditional model of software acquisition still accounts for more software acquisition, a new model, called ____, is changing the picture dramatically.

a.	Hardware as a Help	c.	Processing as a Product
b.	Software as a Service	d.	Storage as a Solution

     2.   ____ is a model of software deployment where an application is hosted as a service provided to customers over the Internet.

a.	Hardware as a Help	c.	Processing as a Product
b.	Software as a Service	d.	Storage as a Solution

     3.   ____ reduces the customer's need for software maintenance, operation, and support.

a.	Hardware as a Help	c.	Processing as a Product
b.	Software as a Service	d.	Storage as a Solution

     4.   ____ promotes a broader vision of Software + Services, which refers to the company's strategy for cloud computing -- integrating software applications, platforms, and infrastructure.

a.	Oracle	c.	IBM
b.	Hewlett-Packard	d.	Microsoft

     5.   Gartner, Inc. predicts that by 2015 SaaS revenue will grow to ____.

a.	$7.1 billion	c.	$14.5 billion
b.	$8.6 billion	d.	$22.1 billion

     6.   Microsoft’s ____ is one of the major Web-based development environments.

a.	WebSphere	c.	NetSphere
b.	.NET	d.	.WEB

     7.   Building an application in a ____ environment can offer greater benefits, and sometimes greater risks, compared to a traditional environment.

a.	GUI	c.	cloud
b.	Web-based	d.	multinational

     8.   Web-based software usually requires additional layers, called ____, to communicate with existing software and legacy systems.

a.	freeware	c.	middleware
b.	shareware	d.	public domain software

     9.   When companies acquire Web-based software as a(n) ____, they can limit in-house involvement to a minimum.

a.	product	c.	service
b.	value-add	d.	outsource

   10.   Some industry leaders predict that ____ computing will offer an overall online software and data environment supported by supercomputer technology.

a.	interpolated	c.	outsourced
b.	mainframe	d.	cloud

   11.   ____ is the transfer of information systems development, operation, or maintenance to an outside firm that provides these services, for a fee, on a temporary or long-term basis.

a.	Outsourcing	c.	Subscription
b.	Commission	d.	External provision

   12.   A firm that offers outsourcing solutions is called a ____ provider.

a.	subscription	c.	service
b.	software	d.	resource

   13.   Oracle Corporation offers a service called ____, which provides e-business applications on a fixed fee basis.

a.	WebSphere	c.	Business Process Outsourcing
b.	.NET	d.	Oracle On Demand

   14.   Outsourcing a basic business process is often called ____.

a.	RFO	c.	BPO
b.	TFO	d.	TCO

   15.   The ____ environment enhances interactive experiences, including wikis and blogs, and social networking applications.

a.	outsourcing	c.	Web 2.0
b.	SaaS	d.	Web 3.0

   16.   Some ____ providers concentrate on specific software applications; others offer resources like order processing and customer billing.

a.	subscription	c.	service
b.	software	d.	resource

   17.   A(n) ____ is a firm that delivers a software application, or access to an application, by charging a usage or subscription fee.

a.	ASP	c.	ISP
b.	OSP	d.	USP

   18.   Some firms offer ____, which provide powerful Web-based support for transactions such as order processing, billing, and customer relationship management.

a.	ASP	c.	fixed usage
b.	IBS	d.	fixed-fee transfer

   19.   When determining outsourcing fees, a ____ uses a set fee based on a specified level of service and user support.

a.	fixed fee model	c.	subscription model
b.	usage model	d.	transaction model

   20.   When determining outsourcing fees, a ____ has a variable fee based on the number of users or workstations that have access to the application.

a.	fixed fee model	c.	subscription model
b.	usage model	d.	transaction model

   21.   A(n) ____ model is an outsourcing fee model that charges a variable fee based on the volume of transactions or operations performed by the application.

a.	method	c.	transaction
b.	administrative	d.	interpolated

   22.   The choice between developing versus purchasing software often is called a ____ decision.

a.	build or make	c.	transactional
b.	subscription	d.	build or buy

   23.   The software that a company’s IT department makes, builds, and develops is called ____ software.

a.	in-house	c.	external
b.	internal	d.	indexed

   24.   A software ____ is software that is obtained from a vendor or application service provider.

a.	package	c.	subscription
b.	cluster	d.	aggregate

   25.   Companies that develop software for sale are called software ____.

a.	VARs	c.	vendors
b.	resellers	d.	packages

   26.   A firm that enhances a commercial package by adding custom features and configuring it for a particular industry is called a(n) ____.

a.	BRE	c.	OSP
b.	IRH	d.	VAR

   27.   Typically, companies choose in-house software development for all of the following reasons EXCEPT to ____.

a.	minimize changes in business procedures and policies
b.	meet constraints of existing systems and existing technology
c.	develop internal resources and capabilities
d.	obtain input from other companies who already have implemented the software

   28.   Advantages of purchasing a software package over developing software in-house include all of the following EXCEPT ____.

a.	satisfaction of unique business requirements
b.	lower costs and less time to implement
c.	proven reliability and performance benchmarks
d.	less technical development staff

   29.   Buyers can customize a software package by ____.

a.	negotiating directly with the software vendor to make enhancements to meet the buyer’s needs by paying for the changes
b.	purchasing a basic package that vendors will customize to suit the buyer’s needs
c.	purchasing the software and making their own modifications, if this is permissible under the terms of the software license
d.	all of the above

   30.   A user ____ utilizes standard business software, such as Microsoft Word or Microsoft Excel, which has been configured in a specific manner to enhance user productivity.

a.	application	c.	interface
b.	configuration	d.	interpolation

   31.   In addition to configuring software, the IT staff can create a user ____, which includes screens, commands, controls, and features that enable users to interact more effectively with the application.